Our Services
NorthBite offers a spectrum of delivery services built for local diners, businesses, and restaurant partners. Whether you need same-day delivery from nearby partner kitchens, scheduled deliveries for an office lunch, or recurring meal plans, our platform provides transparent pricing, accurate ETAs, and eco-conscious packaging options. Drivers are vetted and trained in contactless handoffs and customer service standards. We operate a single integrated network across Toronto and greater Ontario that reduces unnecessary mileage through optimized routing. Our user experience emphasizes clarity: menus include ingredient details and allergen information, delivery fees are shown upfront, and order tracking provides minute-by-minute updates. Our design and operations teams continuously improve routing efficiency to deliver fresher food faster while maintaining fair fees for restaurants and drivers.
Restaurant partnerships & tools
NorthBite provides restaurant partners with a lightweight, reliable toolkit to manage menus, availability, and orders. During onboarding, we help restaurants present clear descriptions, photographic assets, and allergy flags so customers can order confidently. Our partner portal allows teams to toggle availability in real time, adjust lead times for preparation, and configure packaging preferences for hot and cold items. We offer detailed reports that show order trends, peak times, and item-level performance so kitchens can optimize prep and staffing. Integration options range from a simple tablet-based dashboard to API endpoints for point-of-sale systems. We prioritize simple, dependable processes that minimize friction: our drivers follow standardized pick-up signals, restaurants receive concise pickup manifests, and the platform clusters nearby orders when possible to reduce idle time. By sharing transparent performance metrics and predictable pickup windows, we help restaurants increase order volume while protecting food quality and customer satisfaction.
Delivery experience & technology
Our delivery experience combines modern routing technology with human-centered design. Orders are assigned using dynamic clustering that groups proximate pickups and drop-offs, reducing travel time and improving delivery predictability. Customers receive clear ETAs and live tracking so they can plan around arrival times. Drivers use an optimized driver app that surfaces efficient pickup sequences, route guidance, and required customer notes such as secure-entry instructions or ring preferences. Safety and reliability are priorities: drivers complete onboarding modules covering contactless delivery, customer service, and safe handling of hot and fragile items. For corporate and event customers, we offer scheduled deliveries and catering coordination with dedicated points of contact to ensure large orders arrive complete and on time. We continuously monitor delivery performance and collect feedback so service quality improves day over day and local restaurants receive real, measurable value from the partnership.
Service highlights
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Same-day deliveryQuick delivery windows in most urban neighbourhoods across Toronto and surrounding areas.
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Scheduled orders & cateringPlan deliveries in advance for meetings, events, or recurring office meals.
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Eco packaging optionsChoose compostable or reduced-plastic packaging at checkout.
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Safety & contactless deliveryAll drivers are trained on contactless handoffs and safe food handling.